Privacy Policy

Information We Collect

Personal Information

When you contact us or request services, we may collect the following personal information:

• Name and contact information (phone number, email address, mailing address)
• Service address and property details
• Service history and preferences
• Payment information (processed securely through third-party providers)
• Communication records for customer service purposes

Website Usage Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device information and screen resolution

How We Use Your Information

We use the information we collect to:

• Provide and improve our plumbing services
• Communicate with you about appointments, estimates, and service updates
• Process payments and maintain service records
• Send service reminders and maintenance recommendations
• Improve our website and customer experience
• Comply with legal obligations and protect our business interests

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist us in operating our business (payment processors, scheduling software, etc.)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of our business
• Emergency Situations: To protect the safety of our employees, customers, or the public

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage of physical and digital records

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience. You can control cookie settings through your browser preferences. Some features of our website may not function properly if cookies are disabled.

Your Rights

You have the following rights regarding your personal information:

• Request access to the personal information we have about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal and business requirements)
• Opt out of marketing communications
• Request information about how your data is processed

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: